Airline apologizes for stopping Captain Haag and his wife from boarding their return flight due to the captain’s service dog. But is an apology enough?
Jen Hobbs According to ServiceDogCentral.org, there are approximately 387,000 service dogs across the United States. This would lead one to believe it is fairly common for someone with a service dog to board an aircraft and that there are airline guidelines put in place to make sure this happens smoothly. This was not the case